Last updated: July 2, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Personal identification information (full name, email address, phone number, date of birth)
- Residential address (street address, city, state, postcode)
- Driver's licence details (licence number, issuing state, expiry date)
- Identity verification data (document details verified against government databases)
- Payment information (bank account details for direct debit, card details processed securely by third-party payment processors)
- Business details for commercial customers (company name, ABN)
- Uploaded documents (contracts, inspection reports, identification documents)
- Rental history, booking preferences, and communication records
2. How We Use Your Information
We use the information we collect to:
- Process and manage your vehicle rentals
- Verify your identity and driving credentials
- Process payments and refunds
- Communicate with you about your rentals
- Improve our services and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors: Third-party payment processors for handling card and direct debit transactions securely
- Identity verification: Government-authorised identity verification providers for verifying identity documents
- Email services: Transactional email providers for sending booking confirmations, payment notifications, and OTP codes
- Cloud infrastructure: Cloud hosting, storage, and content delivery providers to operate our platform
- Insurance companies for claims processing
- Law enforcement when required by law
- Third parties with your consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure storage practices.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
6. Your Rights
Under applicable privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@rentz.com.au